Registering anywhere online requires sharing some personal information — your name, phone number, sometimes banking details. It's natural to wonder where that information goes, who can see it, and how long it's kept. AQ333 believes every member has the right to know the answers.
This privacy policy was written with every AQ333 member in mind — not just to meet legal obligations. We want you to clearly understand what happens with your data. Rather than dense legal language, we've explained everything in plain, straightforward terms.
Keep in mind — AQ333 is the entertainment partner of millions across Bangladesh. To maintain that trust, we never compromise on data protection. Your information is secured across three layers: regular third-party security audits, internationally recognized encryption standards, and strict access controls.
AQ333's Data Policy at a Glance: We only collect the information we truly need. We keep it secure. We never sell it to third parties. And you can have it deleted whenever you choose.
After reading AQ333's privacy policy, many users are left with practical questions. We've done our best to answer them here.
Is it safe to provide my bKash number?
Yes. At AQ333, your bKash or Nagad number is used solely for processing transactions. This information connects directly to the relevant payment gateway — no AQ333 staff member can view it directly at any point. The entire process takes place through an encrypted channel.
What happens when I submit my national ID for KYC?
The copy of your national ID submitted during KYC verification is used solely for the one-time verification process. Once verification is complete, it is stored on a secure, encrypted server. No staff member has routine access to this document — it can only be accessed in the event of a dispute or for legal reasons, and every such access is logged.
AQ333 recognizes how sensitive this information is. That's why KYC data is protected by additional security layers — only a strictly limited number of authorized personnel can access it, and every access is recorded in an audit log.
Can I Unsubscribe from Marketing Emails?
Yes. Every marketing email from AQ333 includes an "Unsubscribe" link at the bottom. Once you opt out, marketing communications will stop within 72 hours. Please note that important account-related messages — such as password resets and withdrawal confirmations — are not affected by this setting, as they are essential for your security.
What happens when you delete your account?
When you request account closure, AQ333 first confirms there are no outstanding balances or active bonuses. Your personal data — including name, contact details, and preferences — is then deleted. Transaction records, however, must be retained for 5 years due to legal obligations, but these are kept in an anonymized format, meaning your identity is no longer linked to those records.
Please Note: For any privacy policy requests or complaints, please email support@aq333.click with the subject line "Data Protection Request" — you will receive a response within 48 hours.